Here’s a problem that seems to be associated with IMAP-style connections between Outlook 2010 and email services. Some people are finding that after they set up such a connection, every time they send a message using Outlook, they end up with two (2) copies of it in the Sent Items folder, rather than one. While this isn’t a disaster, it is annoying and uses up space.
We can easily fix this if you follow the steps below:
- Click the File tab on the ribbon. This takes you to Backstage view.
- Click Info in the menu running down the left side of the window. You should now see a page titled, “Account Information”
- Click the Account Settings button. a menu of options will appear.
- Click the Account Settings option in the menu. This opens the Account Settings dialog box.
- Click the E-mail tab. This displays a list of all the accounts you have connected to Outlook 2010.
- Select the account that has duplicates in its Sent Items folder, and click the Changeicon that appears above the list of accounts. This opens the Change Account dialog box.
- Click the More Settings button (it is near the bottom right of the dialog box). This opens the Internet E-mail Settings screen of the Change Account dialog box.
- Click the Sent Items tab. This displays a set of options related to handling sent items.
- Set the Do not save copies of sent items option. Remember that you are getting two copies of each sent item in the folder, so telling Outlook not to save a copy should result in you getting only one at the end of the whole process.
- Click OK to return to the Internet E-mail Settings screen.
- Click Next and follow the prompts on the screen to return to the main Outlook window.
- Confirm that this has fixed the problem by sending a test message from the account. You should find that only one copy of this message is stored in the Sent Items folder.
That was a lot of steps but nothing hard or tricky, and it should completely solve the problem.
From here you can:
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