Can’t Send Email – Causes & Solutions
I’m guessing you’re here because you cannot send email from Outlook 2010? Well, don’t panic. There’s an excellent chance we can figure out what the problem is right now.
There are a few possible causes for this. But since they occur in different situations, it is easy to figure out which one is plaguing you. Once we do that, we can fix it.
Let’s start with some questions that will enable us to narrow down the problem. They are:
- You can’t send or receive email at all? (keep reading after this list)
- You just upgraded to Windows 10 and can’t send email anymore
- You are setting up a new account and can receive but can’t sent email?
- You can receive messages but you can’t send email even though it used to work?
- You can receive messages anywhere but can’t send email in certain locations?
You Can’t Send Or Receive Email At All
The most common reason people can’t receive or send email is they don’t have an account set up with Outlook. Outlook works with all sorts of email accounts. But it doesn’t come with any accounts already set up. To see if your copy is configured to work with one or more email accounts, try this:
- Start Outlook 2010 if it isn’t already running.
- Click the File tab on the ribbon. This takes you to the Outlook 2010 Backstage area.
- In the menu running down the left side of the window, click Info if it is not already selected. This displays the Account Information page.
- Click the Account Settings button. This opens a menu. Click Account Settings in that menu to open the Account Settings dialog box.
- Click the E-mail tab if it is not already selected. This opens a page that displays the email accounts your copy of Outlook 2010 is configured to work with.
If your page looks like this, you cannot send email because Outlook isn’t configured to do so. If you are doing this at the office, talk to the people responsible for email. Otherwise, or go to THIS PAGE to set up an email account you can use with Outlook 2010.
If an account does show up in this dialog box, the next step is to confirm that Outlook isn’t in Offline Mode.
Offline Mode lets you work with stored copies of your email. It does the actual sending and receiving when Outlook is back online. It is a seldom-needed feature, but sometimes it can get activated by mistake. When Outlook is in Offline Mode, it won’t even try to send messages.
To confirm that Outlook isn’t in Offline Mode, do this:
- In Mail View, click the Send/Receive tab on the ribbon.
- In the Preferences group on the ribbon, see if Work Offline is selected. If so, click it to deselect it.
Now you know Outlook isn’t set to work offline. If it was set to work offline, your messages will start getting sent. If Outlook still cannot send emails, we need to confirm that your email account is set up correctly.
To do that, you can visit my Outlook 2010 Webmail page and see if I have posted instructions for your type of account. If so, try working through them and confirm that your connection is configured properly.
If I haven’t posted instructions for your type of account, you have two options. If you set this up yourself, work through the instructions and confirm everything is set up right. Otherwise contact tech support at the company providing your email account for help.
This is a known issue. An upgrade to Windows 10 eliminates Outlook’s ability to send email. Here’s A LINK to the fix, direct from Microsoft. Please note that the fix is listed as applying to Outlook 2013, but numerous users have reported that it works for Outlook 2010 as well. Good luck!
You Are Setting Up A New Account And Outlook Can Receive But Cannot Send Email
If you are setting up an account and it receives fine but you can’t send email, there are a few possibilities. I suggest you visit this New Account, Cannot Send Emails from Outlook page.
You Can Receive But You Can’t Send Email Even Though It Used To Work
As Internet Service Providers, cable companies, and email services have become more security conscious, lots of people have seen this kind of problem. Visit this Can’t Send Email Anymore page for help.
You Can Receive Messages Anywhere But Can’t Send Email In Certain Locations
In this case, the problem almost certainly has to do with SMTP server settings. Many services block access to their SMTP servers (outgoing mail servers) when your computer isn’t physically connected to their network. To learn more and get a solution to this problem, visit THIS page.
Having trouble sending email? SMTP2Go is the answer, anywhere on Earth. I can recommend it without reservation because I use it myself.
Here’s to quickly resolving your “Can’t Send Email” problems!
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