Neomailbox Outlook IMAP

Updated December 23, 2012

Neomailbox Outlook IMAP – Create a Neomailbox IMAP Connection to Outlook 2010

The goal of this page is to let you synchronize the messages in your Neomailbox server with Outlook 2010. Your Neomailbox Mail will appear within its own set of folders in Outlook, neatly separating it from the mail in the regular Outlook Inbox, while still giving you access to most of Outlook’s tools for managing messages and other personal information. To do this, we will use the IMAP protocol.

Since IMAP works by synchronizing messages between Outlook and the Neomailbox servers, you also have the option to connect directly to your Neomailbox account with your web browser, and/or access your messages with other mail programs or mobile devices. But beware. You want to make sure all the mail programs and mobile devices you connect to this are using IMAP. If one of them is using POP3 instead, all the messages will get downloaded to that one, and everything else will be out of luck.


Ok. Shall we get started?

Make a Neomailbox IMAP Connection to Outlook 2010

Follow these steps to make an IMAP connection between Outlook 2010 and your Neomailbox account.


NOTE: While Outlook 2010 can often set up IMAP email accounts automatically, we’re doing this job manually so we can be sure everything is set up exactly the way we want it to work.


Please follow these steps to get Outlook 2010 configured for an IMAP connection to your Neomailbox account:

  1. In the Outlook main window, click the File tab on the ribbon, then Info, then Add Account. This opens the Auto Account Setup screen.
  2. Set the Manually configure server settings or additional server types checkbox and click Next to go to the Choose Service screen.


  3. outlook 2010 choose service

  4. Select Internet E-mail, then click Next to go to the Internet E-mail Settings screen.


  5. Neomailbox offshore email setup

  6. Enter your name as you want it to appear in messages in the Your Name field.
  7. Enter your full Neomailbox email address in the E-mail Address field.
  8. Select IMAP in the Account Type list.
  9. If your account is hosted in Switzerland, enter neomailbox.net in the Incoming mail server (IMAP) field and neomailbox.net in the Outgoing mail server (SMTP) field. If your account is hosted in the United States, enter neomailbox.com in the Incoming mail server (IMAP) field and neomailbox.com in the Outgoing mail server (SMTP) field.
  10. Enter your Neomailbox user name in the User Name field. This is the part of your email address that precedes the ‘@’.
  11. Enter your Neomailbox password in the Password field.
  12. Set the Remember password checkbox if you don’t want to have to enter your password manually each time Outlook checks your mail.
  13. Make sure that the checkbox next to Require logon using Secure Password Authentication (SPA) is CLEARED.
  14. Click More Settings to open the Internet E-mail Settings dialog box.
  15. Click the Outgoing Server tab to see the Outgoing Server tabbed page.
  16. Set the My outgoing server (SMTP) requires authentication checkbox.
  17. Make sure the Use same settings as my incoming mail server option is selected.
  18. Click the Advanced tab to see the Advanced tabbed page.
  19. Enter 993 into the “Incoming server (IMAP)” field.
  20. Select SSL in the “Use the following type of encrypted connection” field.
  21. Enter 587 into the “Outgoing server (SMTP)” field.
  22. Select SSL in the “Use the following type of encrypted connection” field.
  23. Click OK to return to the “Internet E-mail Settings” dialog box.
  24. Click the Test Account Settings button. A “Test Account Settings” dialog box appears.
  25. You may see a dialog box warning you that your browser could not verify the security certificate for the site. You can safely ignore this.
  26. After Outlook and the Neomailbox servers negotiate for a bit, you should see a Congratulations message in the “Test Account Settings” dialog box.
  27. Click Close to close this dialog box.
  28. Click Next to close the “Add New Account” wizard.

Assuming you got the congratulations message, you’re done. Your Neomailbox Outlook 2010 IMAP connection is configured. If you take a look at the Navigation Pane in any Outlook Mail view, you should see a set of folders named after your Neomailbox Mail address. They should exactly mirror the structure of the folders in your Neomailbox web interface, and all your Neomailbox messages should be available.

IMPORTANT: Now and in the future, it may take a short while for the contents of your Neomailbox accounts to appear in Outlook. This is normal and nothing to worry about.

If you didn’t get the congratulations message, go back to the beginning of the steps and walk through them again to confirm that all the settings are the way you want them. That should resolve the problem. If it doesn’t, please leave me a message below, and we’ll see if we can figure it out.

NOTE: If the test shows that you can receive messages fine, but you can’t send them, it is possible that the Neomailbox IMAP settings we have just configured are not to blame. This kind of problem is often caused by factors outside the Neomailbox Outlook 2010 connection itself. I’ve posted instructions for troubleshooting that kind of problem on the Can’t Send Email page.

This is the end of the Neomailbox Outlook 2010 IMAP configuration process.


Neomailbox Outlook 2010 IMAP

From here you can:

Return to the top of this Neomailbox Outlook 2010 page.

Configure Outlook to open to the Neomailbox folders, rather than the default Outlook Inbox at this Set the Startup Folder page.

Configure Outlook to display Desktop Alerts for this account on the Adding Desktop Alerts page.

Go to the main Outlook 2010 email accounts page.

Go to the Outlook 2010 home page.

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