Updated October 20, 2015
What to do if you can receive but can’t send email on a new account
If you are setting up a new account and you can receive email fine but you cannot send email from Outlook at all, there are a few things to look at. The possibilities are:
- The account didn’t get set up exactly according to the instructions.
- The account is set up exactly according to the instructions but the instructions are wrong!
The instructions for getting email to work with Outlook 2010 usually aren’t hard. Still, there are typically a lot of steps involved. And if you don’t get everything exactly right, bad stuff happens like you can’t send email. That probably doesn’t surprise you. But I bet the second possibility does.
I know it surprised me to run into instructions for setting up accounts that are just plain incorrect. The problem seems to be this. Email providers sometimes change the settings needed to connect with a program like Outlook. That’s fine. But they often don’t go back to correct all the old copies floating around the Internet.
When I started teaching how to connect Outlook to email services, I had exactly this problem. I kept running into the, “I can receive but I can’t send email” problem myself. The usual cause is beefed up security by service providers. It’s a response to the problems of spam, malware, and other malicious uses of email networks.
This is important to do. But the changes they make don’t always get into instructions for setting up a connection. More specifically, they don’t make it into every copy of the instructions out there.
If you have just set up an account, and Outlook cannot send email, the instructions might be bad. So what do you do?
First, I suggest you walk through the instructions again. You want to be sure all the settings exactly match those in the instructions. The problem could be a simple typo you can fix in seconds.
If all the settings are correct, the next question is, “Where did you get those instructions?”
Did you get them off this Living-With-Outlook-2010 website? If so, please leave me a comment below. I need to know if there’s a problem with any of the instructions on this site. I’ll dig into it and see what we can do to get your connection working.
If you didn’t get the instructions from this Living-With-Outlook-2010 website, I urge you to click this link and see if I have posted instructions for the kind of email account you are working with. If so, you should try following my instructions and see if that fixes the problem.
The instructions there may be more current and accurate than those elsewhere online. Following my instructions could give you a quick solution. Sometimes even the instruction posted on the email provider’s website are incorrect!
I tried all this but still I cannot send emails from Outlook!
Since you are reading this, I assume none of the advice above helped. But since you’re here, there is a solution that is virtually 100% successful. If none of the above works, you can use something called a third-party SMTP server to get the job done.
When you send an email message, it goes from Outlook to your email service’s SMTP server. This is the computer that actually sends out your messages to the recipients. Most email services send their messages through their own SMTP servers. But you aren’t confined to using their equipment. If you can’t send using their servers, you can send using an independent SMTP service.
There used to be many public SMTP servers available. But their numbers have declined in recent years.
One solid company that’s still providing an independent SMTP service is SMTP2GO. They’re affordable and reliable. They offer a free trial, so you can see if their solution will work for you before making any commitments. They even have a free service for low-volume senders.
I use SMTP2GO myself, and have never had a problem. Also, hundreds of my readers have joined the service, and I have yet to see a negative comment. Check out SMTP2GO by clicking the image below.
Tired of trying to figure out why Outlook cannot send email? SMTP2Go is the answer, anywhere on Earth. I can recommend it without reservation because I use it myself.
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