Make the Cox Outlook 2010 Connection

Updated February 18, 2012




How to Make a Cox Outlook 2010 Connection

Your Cox mail account is a useful thing in its own right. But combine it with Outlook and it becomes far more useful and powerful. That’s the goal of this page – to make the Cox Outlook 2010 connection.

But before we start the Cox Outlook 2010 connection procedure, there are a couple of things we need to talk about. First, be aware that the procedure for making this happen varies depending on which version of Outlook you are using. The instructions on this page are specifically for Outlook 2010.

NOTE: If you are using Outlook 2003 or Outlook 2007, then you are in the wrong place. This page is exclusively for making a Cox Outlook 2010 connection. Follow the link at the end of this article to find instructions for your version of Outlook.

The second issue has to deal with mail servers. Mail servers are the computers that actually send messages out onto the Internet and that extract messages for you from the endless flood of them bouncing around the Internet.

Unfortunately for us, Cox has a bunch of servers with different names. We need to figure out which servers you should be using, then record that information so you can enter it at the right place in the procedures. Let’s get started.

Finding the Right Server for Your Cox Outlook 2010 Connection

To find the right servers to use, I’m going to send you off to a page at the Cox technical support site. What you’ll need to do is click the link below, which will open a new browser window with the relevant technical support page in it.

Once there, you will need to find your current location, then record these four (4) pieces of information for your location:

  • POP Server
  • SMTP Server
  • Incoming POP Server Port
  • Outgoing SMTP Server Port

Once you have that information written down, you can close that browser window to return to this page and finish the Cox Outlook 2010 configuration process.

Having trouble sending email when on the road?

SMTP2Go is the answer, anywhere on Earth.

When you are ready to gather this information from the Cox website, click HERE

Welcome back. Now just follow the directions below and you should have your Cox Outlook 2010 connection set up in minutes.

Make the Cox Outlook 2010 Connection

  1. In Outlook 2010, click the File tab on the Ribbon. In the “File” menu that appears, click Info to display the “Account Information” screen shown below.

  2. Create a new email account for the Cox Outlook 2010 connection.
  3. Click Add Account to open the “Add New Account” page of the “Auto Account Setup” wizard.
  4. Fill in this form to configure Outlook 2010 for Cox Mail.
  5. Select the Manually configure server settings or additional server types option, then click Next. There is no need to enter any other information on this screen as we will be entering it on the next one.
  6. On the “Choose Service” screen that appears, select Internet E-mail, then click Next. This opens the “Internet E-mail Settings” screen.
  7. Internet E-mail Settings screen
  8. In the “User Information” section of the screen, enter your Name as you want it to appear in messages.
  9. Enter your full Cox E-mail Address.
  10. In the “Server Information” section of the screen, select POP3 as the “Account Type.”
  11. For “Incoming Mail Server” and “Outgoing Mail Server (SMTP),” enter the information you recorded at the Cox support site.
  12. Enter your Cox name (the part of your email address that comes before “@cox.net”) in the “User Name” field.
  13. Enter your Cox password into the Password and Retype Password fields, and set the Remember Password option so you don’t have to manually enter the password every time Outlook wants to check for new mail.
  14. Confirm that the Require logon using Secure Password Authentication (SPA) option is NOT selected.
  15. Click the More Settings button to open the “Internet E-mail Settings” box, then click the Outgoing Server tab.


  16. Outgoing Server tabbed page

  17. On the “Outgoing Server” tabbed page, set the My outgoing server (SMTP) requires authentication checkbox and then set the Use same settings as my incoming mail server option.
  18. Click the Advanced tab to open the “Advanced” tabbed page.


  19. Internet E-mail Settings, Advanced tabbed page.

  20. In the “Incoming Server (POP3)” section, set the This server requires an encrypted connection (SSL) check box, then enter the “Incoming POP Server Port” that you recorded at the Cox support site in the box.
  21. In the Outgoing server (SMTP) box, enter the “Outgoing SMTP Server Port” you recorded at the Cox support site.
  22. Click OK to save these changes and return to the “Internet E-mail Settings” screen.
  23. Click the Test Account Settings button to confirm that your Cox Outlook 2010 connection is set up properly. After a moment or two, you should see a box with the message, “Congratulations! All tests completed successfully.” This tells you that all is well. Click Close to close this box and return to the “Internet E-mail Settings” screen.
  24. Click Next, then Finish.

That was the last step. Your Cox Outlook 2010 connection should now be up and ready to go.

NOTE: If the test shows that you can receive messages fine, but you can’t them, the problem is often caused by factors outside the Cox Outlook 2010 connection you just set up. I’ve posted instructions for troubleshooting that kind of problem on the Can’t Send Email page.
Yahoo Outlook 2010

From here you can:

Return to the top of this Cox Outlook 2010 page.

Go to the main Outlook 2010 email accounts page.

Go to the Outlook 2010 home page.

Return to the top of this Cox Outlook 2010 page.

Find More Info…

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6 Comments on "Make the Cox Outlook 2010 Connection"

  1. Yeah, it is true, Cox mail account is quite beneficial. Besides that they are various packages that are available at reasonable rate. The speed offered is awesome and mind-blowing.

  2. Good point. The Android and iPhone settings Cox lists on their site use secure authentication. In general, secure is better, although I don’t know if the Cox people would have issues with lots of people connecting their regular email clients (like Outlook) to their secure connections.

  3. Cox lists two sets of port settings. Use the settings they give for android and iphone.

  4. Ted,

    Almost forgot. If you do decide to try SMTP2Go, the instructions for setting it up to work with Outook 2010 are at:

    http://www.smtp2go.com/howitworks/setup/outlook2010.php

    –Bill

  5. Ted,

    I haven’t been able to find a definitive answer to the reason for this error. However, a lot of people have been hit with it, so I suspect it has to do with Cox changing the way they handle SMTP. Many ISPs have done that as a way to increase security (spammers have been logging into ISPs like Cox through unprotected SMTP ports to send their garbage), but when it happens, lots of users get messed up. And if they have made that kind of change, they don’t seem to have posted any information on what changes you need to make.

    If you are up to it, we can do an experiment to find out if it is the SMTP server settings that are causing the problem. SMTP2Go is a service that provides an SMTP server you can use anywhere on Earth, regardless of your ISP and its rules. Right now they are having a free one-week trial (you don’t need to give them a credit card or anything) of the service. And they have detailed instructions for setting up their service with Outlook 2010.

    What I suggest is that you click THIS LINK to sign up for the free SMTP2Go trial. If the error goes away, we know that it is an SMTP server issue and I can research how to fix it. If not, I can chase down some of the more esoteric possibilities I’ve seen listed online. Either way, it won’t cost you anything beyond a few minutes to set up the test and let us all know if it works.

  6. Bill, after setting up the Outlook 2010 connection for Cox, I’m getting an error that says…can you please advise on next steps? Thanks for your posts/blog!

    Task ‘tbronson – Sending’ reported error (0x800CCC80) : ‘None of the authentication methods supported by this client are supported by your server.’

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